Exchange Policy - Hassle-Free exchange for Your Peace of Mind

At To Teddy Shop, we want you to have complete confidence in your purchase. We understand that sometimes you may need to exchange a product, and we are here to make the process as simple and convenient as possible. Please take a moment to review our exchange policy.

Eligibility for Exchange: We accept exchange for eligible products within 3 days from the date of purchase. To be eligible for a exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as personalized or hygienic products, may not be eligible for exchange due to their nature. Please refer to the product description or contact our customer support team for further information.

Exchange Process: If you wish to exchange a product, please follow these steps:

Contact Our Customer Support: Reach out to our friendly customer support team either by phone or email to initiate the exchange process. Provide us with your order details and the reason for the exchange. We will guide you through the next steps and address any queries you may have.

Package the Item Securely: Once your exchange request is approved, carefully package the item in its original packaging, ensuring that it is well-protected for transit. Include any accessories, documentation, or freebies that came with the product.

Ship the Item Back to Us: Arrange for the return shipment of the item using a reliable courier service. We recommend opting for a shipping method that provides tracking and insurance to safeguard your package. The shipping cost for the exchange will be borne by the customer unless the return is due to a mistake on our part.

Inspection and Exchange: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved, we will process your exchange through the original payment method used during the purchase. Please note that it may take some time (2-4 working days) for the exchange to reflect in your address.

Exceptions and Conditions: Please note the following conditions and exceptions to our exchange policy:

Personalized or customized items cannot be exchange unless there is a manufacturing defect or an error on our part.

Exchange requested beyond the specified time frame may not be accepted.

Customer Support: If you have any questions or need assistance with the exchange process, our dedicated customer support team is here to help. Contact us by phone or email, and we will be glad to assist you.

To Teddy Shop is committed to ensuring your satisfaction with every purchase. We strive to provide accurate product descriptions, high-quality merchandise, and excellent customer service. If you encounter any issues or concerns, please let us know, and we will do our best to resolve them promptly.

Thank you for choosing To Teddy Shop, and we appreciate your trust in us for all your baby product needs.